Important Information
Policies
To help make your stay at Matrix Hotel in Edmonton as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear policies for a smooth stay in downtown Edmonton.
Check-In / Check-Out:
Check-in from 3:00 PM
Check-out until 12:00 PM (noon)
Minimum Age & ID:
Guests must be at least 18 years old to check in.
Government-issued photo ID and a valid credit card are required.
Deposit & Payments:
A credit card is required at check-in for incidental charges.
Smoking & Pets:
Non-smoking property.
Pets may be allowed upon request; fees may apply.
Parking:
On-site parking available at CAD 30/day.
Cancellation Policy:
Policies vary by room type; most bookings allow free cancellation within a defined period before arrival.